Q.

Who is responsible for finding the location for my Big Town Hero restaurant?

A.

Hero Systems Inc. helps in finding a suitable location by providing you with proven techniques and guidelines for finding one that meets our standards. We also assist you in negotiating the best possible terms, after our representative assesses and approves the proposed location. Our expert staff is available during this important period, to advise you every step of the way. Your attorney may review the lease prior to your signing it.

Q.

How can I learn more about actual operation of a restaurant?

A.

We recommend that you conduct your own feasibility study. One way is to talk to Big Town Hero Franchise Owners. Many are proud to discuss their business with you, provided it isn't during their peak periods. Additionally, you can find more information on our website at--- www.bigtownhero.com.

Q.

I'm not familiar with all the equipment and supplies I'll need to operate my Big Town Hero. Do you help me with this phase of the business?

A.

Yes! This is just one of the major benefits of purchasing a Big Town Hero franchise. We make it easy for you by providing you with a list of equipment and suppliers whose products meet our rigid standards and who are familiar with our operation. As a result of our mass purchasing, you can save time and money with the "Turn-Key" package we have organized for our franchise owners' convenience. All this helps to get you off to a rapid, trouble-free start.

Q.

Does Hero Systems Inc. provide financing?

A.

Not directly. However, we will assist you in seeking financing for your restaurant through various sources. Leased equipment is also possible to creditworthy individuals.

Q.

How much money can I expect to make with my Big Town Hero franchise?

A.

There are many factors that determine the amount of money your Big Town Hero restaurant can produce. Much depends on your promotional aggressiveness and determination to attain the maximum margin. Other factors include hiring the right personnel, maintaining tight inventory control, minimizing food waste, building off-premises sales, cross-selling, keeping overhead to a minimum and adhering to the procedures you've learned in training.

Q.

Am I permitted to deliver and cater?

A.

Yes! We recommend that Franchise Owners actively seek out and build upon this business.

Q.

Is it possible to own more than one Big Town Hero restaurant?

A.

Yes! We offer single unit franchises as well as multi-unit territories.

Q.

Will you help me hire the right personnel?

A.

We'll show you how to recruit, select, train, develop and motivate employees to be top performers.

Q.

How long does it take to open my Big Town Hero franchise restaurant from the time I "sign-up"?

A.

That depends on how long it takes to select a location. Depending on local conditions, it can take from five weeks to several months from the signing of a lease.

Q.

What qualities do you look for in a prospective Big Town Hero Franchise Owner?

A.

Entrepreneurial spirit, ambition, commitment to hard work, total involvement in the daily operation of your Big Town Hero restaurant, the ability to interact with people and the ability to meet our financial requirements.